Last Updated: 24 August 2026
At Haworth Green Deal LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, contact us, request information about our services, apply for or enquire about available grants or finance options, or become one of our customers.
We process personal information in accordance with applicable UK data protection law.
Who We Are
Haworth Green Deal LTD provides home energy efficiency and renewable energy solutions, including air source heat pumps, solar PV, battery storage, insulation and heating-related improvements.
For the purposes of applicable data protection law, Haworth Green Deal LTD is responsible for the personal information covered by this Privacy Policy where we determine how and why that information is processed.
Haworth Green Deal LTD
13 Campus Road
Bradford
BD7 1HR
United Kingdom
Telephone: 01274 753045
Email: Office@haworthgreendeal.co.uk
Information We May Collect
Depending on how you interact with us and which services you enquire about, we may collect information such as:
- Your name, address, postcode, telephone number and email address.
- Details about your property, including property type, ownership or occupancy information, heating system and energy-related characteristics.
- Information required to assess your potential eligibility for a grant, scheme, finance product or home energy improvement.
- Details relating to surveys, assessments, quotations and installations.
- Communications between you and Haworth Green Deal LTD, including enquiries and customer service correspondence.
- Information you provide through website forms, telephone calls, email or other communication channels.
- Technical information about how you use our website, such as IP address, browser/device information and cookie or analytics information where applicable.
- Payment, transaction or finance-related information where necessary for the services you request.
We will only collect information that is relevant to the purpose for which it is required.
How We Collect Your Information
We may collect personal information directly from you when you:
- Complete an enquiry or eligibility form on our website.
- Call, email or otherwise contact our team.
- Request a quotation, property assessment or survey.
- Enquire about grants, funding or finance.
- Arrange or receive an installation.
- Subscribe to marketing or service updates.
- Communicate with us during or after an installation.
Where appropriate, we may also receive information from third parties involved in delivering a service, funding arrangement, finance application or installation.
If we obtain your personal information from another source rather than directly from you, we will handle it in accordance with applicable data protection requirements. ICO guidance generally requires privacy information to be provided within a reasonable period and no later than one month where personal data is obtained from another source, subject to applicable exceptions.
How We Use Your Personal Information
We may use your information to:
- Respond to your enquiries.
- Assess your property and requirements.
- Check potential eligibility for relevant grants, schemes, funding or finance options.
- Arrange property surveys and assessments.
- Prepare quotations and recommendations.
- Design and plan suitable home energy improvements.
- Arrange and complete installations.
- Manage our relationship with you before, during and after an installation.
- Provide customer service and aftercare.
- Process payments and maintain appropriate financial records.
- Communicate with relevant installers, surveyors, scheme administrators, finance providers or other organisations where necessary.
- Meet our legal, regulatory, certification and compliance obligations.
- Prevent fraud and protect our business and customers.
- Improve our website, services and customer experience.
- Send marketing communications where permitted by law.
We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.
Our Lawful Bases for Processing
UK data protection law requires organisations to identify an appropriate lawful basis for processing personal information. The appropriate basis depends on the purpose and circumstances of the processing.
Depending on the circumstances, Haworth Green Deal LTD may rely on:
Contract – where processing your information is necessary to provide a service you have requested or to take steps before entering into a contract with you.
Legal Obligation – where we need to process information to comply with applicable legal or regulatory requirements.
Legitimate Interests – where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests.
Consent – where we have specifically asked for and obtained your consent for a particular use of your information. Where processing relies on consent, you may withdraw that consent as applicable.
The lawful basis used will depend on what information we process and why.
Grants, Funding and Finance Enquiries
If you enquire about government-backed schemes, grants, funding or finance options, we may need additional information about you and your property to assess the relevant route available to you.
Where necessary and permitted, information may be shared with relevant organisations involved in assessing, administering or delivering the applicable service, grant, scheme or finance product.
Where a finance application is involved, the finance provider or lender may act as a separate data controller and will normally provide its own privacy information explaining how it processes your personal data.
Submitting an enquiry to Haworth Green Deal LTD does not by itself guarantee eligibility, grant approval or finance approval.
Who We May Share Your Information With
Where necessary and lawful, we may share relevant personal information with organisations such as:
- Surveyors, installers, engineers and subcontractors involved in providing your service.
- Scheme administrators or organisations involved in relevant government-backed programmes.
- Finance providers or lenders where you choose to explore a finance option.
- Accreditation, certification, warranty or quality-assurance organisations where applicable.
- Professional advisers, IT providers and other suppliers that support our business.
- Payment providers where payments are processed.
- Regulators, government bodies, law enforcement agencies or other authorities where required by law.
We only share information where there is an appropriate reason to do so and seek to limit disclosure to the information required for that purpose.
Marketing Communications
Where permitted, we may contact you about relevant Haworth Green Deal LTD services, home energy improvements, grants, funding opportunities, finance options or other related updates.
Depending on the communication method and circumstances, we may rely on your consent or another lawful basis permitted under applicable law.
You can ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or contacting us directly.
Rules for electronic direct marketing are also governed by the Privacy and Electronic Communications Regulations (PECR), and consent may be required in certain circumstances.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve its performance.
Some cookies are essential for the website to function. Other cookies, such as certain analytics or advertising cookies, may require your consent before they are placed on your device.
Where non-essential cookies are used, visitors should be given appropriate information and controls. ICO guidance states that users need to be informed about cookies and that agreement is generally required for cookies that are not strictly necessary. Further information about the specific cookies used on our website should be provided through our cookie notice or cookie settings.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting applicable legal, regulatory, accounting, warranty and compliance requirements.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will take appropriate steps to securely delete, anonymise or otherwise dispose of it.
Important: Before publishing, I recommend adding Haworth Green Deal’s actual retention periods here—for example how long you retain enquiries, customer files, installation records and unsuccessful finance enquiries. ICO guidance expects a privacy notice to explain retention periods or how those periods are determined.
How We Protect Your Information
We take appropriate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to personal information should be limited to employees, contractors and other authorised parties who require it for legitimate business purposes.
However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.
International Transfers
Some service providers or technology platforms used by our business may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps required under applicable data protection law to ensure that the information receives an appropriate level of protection.
Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including:
- Right of access – to ask for copies of personal information we hold about you.
- Right to rectification – to ask us to correct inaccurate or incomplete information.
- Right to erasure – to ask us to delete your personal information in certain circumstances.
- Right to restrict processing – to ask us to limit how we use your information in certain circumstances.
- Right to object – to object to certain uses of your personal information.
- Right to data portability – to request transfer of certain information where this right applies.
- Right to withdraw consent – where we rely on your consent, you may withdraw it as applicable.
Not every right applies in every circumstance. ICO guidance requires organisations to explain the data protection rights available to individuals as part of their privacy information.
To exercise your rights, contact us at:
We may need to verify your identity before completing certain requests.
Automated Decision-Making
Haworth Green Deal LTD will inform you where applicable law requires us to provide information about automated decision-making or profiling that has significant effects on you.
Where a third-party lender assesses a finance application, its own decision-making processes and privacy notice may apply.
Third-Party Websites
Our website may contain links to websites operated by third parties.
Haworth Green Deal LTD is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
Children's Privacy
Our services are primarily intended for adults responsible for or authorised to make decisions about residential properties.
We do not intentionally use our website to collect personal information from children for marketing or sales purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable legal requirements.
The latest version will be published on this page with an updated “Last Updated” date.
ICO guidance recommends regularly reviewing privacy information and updating individuals where relevant processing changes occur.
How to Contact Us
If you have questions about this Privacy Policy, how Haworth Green Deal LTD uses your information, or you would like to exercise a data protection right, please contact us:
Haworth Green Deal LTD
13 Campus Road
Bradford, BD7 1HR
United Kingdom
Telephone: 01274 753045
Email: Office@haworthgreendeal.co.uk
How to Make a Complaint
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. ICO guidance specifically requires privacy notices to tell individuals about their right to complain to the supervisory authority.
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